FAQ
FAQ – ON-ME
A curated selection of answers to guide your experience with ON-ME.
Orders
When will my order be processed?
All orders are carefully prepared and processed within 1–3 business days.
Can I modify or cancel my order?
We begin processing orders shortly after they are placed. For any changes or cancellations, we recommend contacting us as soon as possible. While we will do our best, modifications cannot be guaranteed once processing has begun.
Shipping
How long does delivery take?
Once your order has been dispatched, delivery typically takes 3–5 business days.
Do you offer international shipping?
Yes, we ship worldwide.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a confirmation with tracking details.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must remain unworn, unwashed, and in their original condition with all tags intact.
How do I initiate a return?
To request a return, please contact us via our official email. You will receive further instructions.
When will I receive my refund?
Refunds are processed within a few business days after your return has been received and approved.
Products
How do I choose the right size?
We recommend reviewing our size guide before purchasing. If you are unsure, feel free to reach out for personalized assistance.
Will items be restocked?
Some pieces are released in limited quantities. Restocks are not always guaranteed—once it’s gone, it may not return.
Contact
How can I reach ON-ME?
For all inquiries, please contact us at:
family@onme.nl